These Terms and Conditions govern your use of De-Angelo Transfers services, including bookings made via our website, mobile app, phone, or in person. By making a booking, you agree to the following terms:
1. Our Services
De-Angelo Transfers provides private car hire, airport transfers, and 8-seater taxi services across Dundee, Angus, St Andrews, Perthshire, Fife, and surrounding areas.
2. Bookings
- Bookings can be made online, by phone, or via our app (coming soon).
- All bookings are subject to availability.
- It is your responsibility to provide accurate information at the time of booking.
- Advance bookings are recommended to ensure availability, especially for airport transfers.
3. Cancellations & Refunds
- Cancellations made at least 12 hours before scheduled pickup are eligible for a full refund.
- Cancellations made within 12 hours may be subject to a cancellation fee.
- No-shows or failure to cancel in advance may result in no refund.
- Refunds (where applicable) are processed within 5–7 business days.
4. Payments
- We accept both cash and card payments.
- Online payments must be made securely via our approved payment gateway.
- All prices are quoted in GBP (£) and are inclusive of VAT (if applicable).
5. Delays & Waiting Time
- We are not liable for delays due to traffic, weather, or circumstances beyond our control.
- A grace period of 10 minutes is allowed for standard pickups. After that, a waiting time fee may apply.
- For airport pickups, we monitor flight arrival times and allow 30 minutes free waiting time after landing.
6. Conduct & Safety
- Passengers are expected to behave respectfully toward drivers and fellow passengers.
- Smoking, illegal substances, and excessive alcohol consumption are strictly prohibited in all vehicles.
- We reserve the right to refuse service if a passenger poses a safety risk.
7. Luggage
- Standard luggage allowances apply (1 medium-sized suitcase + 1 hand luggage per person).
- Please notify us in advance of excess or oversized luggage to ensure vehicle suitability.
8. Liability
- De-Angelo Transfers is not liable for missed flights, trains, or events due to unforeseen delays.
- We accept no responsibility for loss or damage to personal items left in vehicles.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective upon publication on our website.
10. Contact Us
If you have any questions or concerns about these terms, please contact:
De-Angelo Transfers
📞 07852 841 719
🌐 www.de-angelotransfer.co.uk
📧 info@de-angelotransfer.co.uk